At TheLeatheria, we want every customer to be completely satisfied with their purchase. If, for any reason, your order does not meet expectations, you may request a return or exchange under the conditions below.
Return Policy
- Returns must be requested within 30 days of receiving your order.
- Items must be unused, undamaged, and in original packaging with all tags attached.
- Custom-made or personalized items are not eligible for return.
- Sale or discounted items may only be exchanged, not refunded.
Refund Policy
- Refunds are processed once the returned product is received and inspected.
- Approved refunds are issued to the original payment method within 5–7 business days.
- Items that are worn, damaged, or missing tags/packaging will not qualify for a refund.
Exchange Policy
- Exchanges are available for different sizes or styles, subject to availability.
- Requests must be made within the same 30-day period as returns.
Return Shipping
- If the return is due to a defective or incorrect item, TheLeatheria covers shipping costs.
- For all other cases (e.g., wrong size, change of mind), the customer is responsible for return shipping.
How to Start a Return or Exchange
- Email us at support@theleatheria.com
- Provide your order number and reason for return/exchange.
- Our team will share return shipping instructions.
- Once received, we’ll process your refund or exchange promptly.